Just Another Manic Monday… Tuesday… oh hell, Monday again…

The title of (last) Monday’s post was obvious. Came in to work, and the call queue was ten deep, including a very entertaining customer that I started trading emails with on Friday. See, this guy purchased our system three years ago. Since then, he has called tech support four times. One was unrelated to the current issue. The other three calls – including Friday’s – all come on roughly his yearly anniversary of buying the product. He contacts us, claiming the clocks our system uses are suddenly chewing up batteries. He claims that it’s been going on, and he’s just now contacting us. To put this in further perspective, we have given him, free, a total of four replacements over the last two years. Meanwhile, our largest customer has over four-hundred of these units, situated all around the US, and has experienced less than a 1% failure rate.